3 Metrics to Measure Customer Happiness on Your Website

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3 Metrics to Measure Customer Happiness on Your Website

Postby christykunjumon » Tue Nov 27, 2012 10:07 pm

In Analytics we can analyze many metrics, but here are 3 metrics by which you can determine whether customer/visitor visiting your site is happy or not.

    Bounce rate: What percentage of the people bounced quickly (had just one page view on your site)? A high bounce rate may imply “unhappy user”.

    Page views per session: Number of pages a used viewed in a session. Session is typically defined as 30 minutes of no activity by the same user.

    Time on site: Amount of time spend on your site as measured in seconds.

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